Safe Gaming Guidelines

678db's commitment to responsible gaming

678db believes gaming should be enjoyable — not stressful. Our responsible gaming policy helps you set limits, stay in control, and get support when you need it.

Why responsible gaming matters

Online gaming can be an entertaining experience, but when it gets out of control it can have a negative impact on your personal, financial, and family life. The 678db platform always puts player protection first. We want every one of our users to enjoy a healthy and happy gaming lifestyle.

Responsible gaming means playing for entertainment, not to recover losses. It means deciding in advance how much time and money you will spend, and sticking to those limits. 678db stands by your side on this journey and provides all the tools and support you need.

Please note: Gaming is only for those aged 21 and above. Gaming by minors is strictly prohibited. If you suspect someone you know is playing underage, please notify our support team immediately.

Our protection tools

678db provides a number of practical tools to keep players safe. Using these tools, you can manage your own gaming experience.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period of at least 24 hours, while decreasing a limit takes effect immediately.

Time-Out Break

Temporarily pause your account for any period from 24 hours up to 6 weeks. During this time you cannot play any games or make deposits, but your account will be reactivated automatically once the break ends.

Self-Exclusion

If you feel gaming is becoming a problem, activate a long-term self-exclusion. There is an option to keep yourself away from the platform anywhere from 6 months up to permanently.

Bet Limit Setting

Set a limit in advance on how much you will wager over a given period. This will help you stay within your budget and avoid overspending driven by emotion.

Reality Check

Set automatic reminders at set intervals to let you know how long you have been playing and how much you have spent. This awareness is the foundation of responsible gaming.

Account History Review

You can view your complete deposit, withdrawal, and betting history at any time. This feature is very useful for staying transparent and understanding your own habits.

Warning signs of problem gaming

If any of the following signs appear in yourself or someone you know, consider seeking help:

  • Chasing losses — placing more bets to try to win back money you have lost.
  • Spending beyond your budget — taking money from everyday expenses or savings for gaming.
  • Lying about gaming — hiding the fact that you play from family or friends.
  • Losing track of time — gaming for hours on end with no sense of how much time has passed.
  • Restlessness when unable to game — feeling angry, anxious, or depressed when you cannot play.
  • Gaming with borrowed money — borrowing from others or taking on debt to spend on gaming.
  • Neglecting daily responsibilities — skipping work, studies, or family obligations to game.

Ask yourself

Ask yourself these questions from time to time. Answering them honestly will help you evaluate your gaming habits:

  • Am I playing within my set budget?
  • Do I see gaming as entertainment, or as a source of income?
  • Can I stop playing at any time?
  • Are my family or friends concerned about my gaming?
  • Do I ever play games to escape a low mood or stress?

If you find it hard to answer these questions: Please contact 678db via live chat or send an email to [email protected]. Our support team is ready to assist you 24/7 in Bengali and English — without judgement.

Deposits, withdrawals, and financial control

Financial discipline is an essential part of responsible gaming. 678db's payment policy is transparent and straightforward.

Item Details
Minimum deposit ৳300 (per method)
Minimum withdrawal ৳1,000
Standard withdrawal time Within 1 hour
Available payment methods bKash, Nagad, Rocket
Set Deposit Limits Daily / Weekly / Monthly — from Account Settings

Tip: Set a separate gaming budget each month and use it as your limit. This habit will keep you financially secure and keep gaming enjoyable.

How to get help

If you are struggling with gaming, do not feel alone. Follow these steps:

1

Contact us via live chat

Tell us about your problem in Bengali through 678db's 24/7 live chat. Our trained support team will handle your situation with complete confidentiality.

2

Activate self-exclusion

Enable self-exclusion from Account Settings or through support. It takes effect immediately and protects you from the temptation to play again.

3

Write to us by email

Email [email protected] and explain your situation. We will work with you personally to find the right solution for you.

4

Seek professional support

Gaming addiction is a mental health issue. If needed, speak with a mental health professional or counsellor. Support from family is also invaluable.

Age verification and minor protection

678db is for those aged 21 and above only. Age verification is mandatory at registration, and we may request additional documentation in cases of doubt.

  • A valid ID must be provided to verify age when opening an account.
  • Any attempt by a minor to open an account is detected and closed immediately.
  • If there are children in your household, use parental control software on your devices.
  • Never share your account details with anyone.

21+ Only

To game on 678db, you must be 21 years of age or older. This is our firm policy and we enforce it strictly.

Awareness about gaming addiction

Gaming addiction or problem gaming is a real mental health condition that can affect anyone. It is not a sign of weakness, but a health issue related to the brain's reward circuit.

Many people start out playing for entertainment but gradually lose control. Stress, loneliness, or financial difficulties can increase the risk of gaming addiction.

Remember — there is no guarantee of winning in gaming, and attempting to chase losses often leads to even greater harm. Each game's outcome is independent and previous results do not affect the next one.

Principles of healthy gaming

  • Play only for entertainment, not to earn money.
  • Set a budget in advance and stop even if you lose it all.
  • Never play with borrowed money or by taking on debt.
  • Take regular breaks and spend time on other activities too.
  • Be open with family and friends about your gaming.
  • Avoid gaming when you are feeling low or anxious.

Frequently asked questions

Answers to questions we are frequently asked about responsible gaming.

No, your balance stays safe when you activate self-exclusion. You can withdraw any remaining funds once the self-exclusion period ends or upon a special request. However, no deposits or bets are possible during the self-exclusion period.

Decreasing your deposit limit takes effect immediately. However, a request to increase the limit requires a waiting period of at least 24 hours. This delay is intentional — it protects you from making decisions driven by emotion.

Your account is inactive during a time-out, so offers from that period will not apply. However, your wellbeing and peace of mind are far more valuable than any bonus. Once you become active again after the time-out, you will be able to see the available offers.

Start by talking to them calmly and letting them know about support options without judgement. You can reach out to the 678db support team — we can also advise family members. If needed, recommend that they seek professional mental health support.

Yes, your conversations with the 678db support team are completely confidential. We handle all discussions related to responsible gaming with the utmost sensitivity. You can reach us via live chat or by email at [email protected].

Permanent self-exclusion is a serious step, and the process to reactivate it is intentionally lengthy and strict. You will need to contact our support team and go through an assessment process. This caution exists for your own protection.

Need help? We are always here for you

If you have any concerns about gaming, contact us today. Or enjoy 678db's games safely.

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